Client Satisfation

Ourr clients feedback and opinion is important to us so we can improve our services in the future.

Over the years, we have collected hundreds of customer feedbacks. We ask in our survey following questions:

  • How would you rate the quality of our website (easy to use, yacht presentations, search function, yacht comparison, online booking etc)?
  • How would you rate the availability and competence of our team?
  • How accurate was the information provided about the destination (base information, itineraries, things to see/do...)?
  • How accurate was the information provided about the yacht chartered (equipment, comfort, crew...)?
  • Was your check-in on time as expected/announced?
  • Overall, how would professional would you rate our charter agency service?
  • How clean was your yacht upon arrival?
  • How pleased were you with the quality of the base personnel for check in and check out?

The average value of all questions cosolidated is:

 

The question: How likely is it that you would recommend our charter service to a friend or colleague? was responded as following:

We are continously improving our service to achieve even better customer satisfaction.